Frequently Asked
Questions

KYC stands for Know Your Customer. It is a mandatory identity verification process required by Philippine gaming regulations to confirm that you are who you say you are, that you are at least 21 years old, and that your account is protected from fraud. To complete KYC on 774pud, you will need to submit:

• A valid government-issued ID (passport, driver's license, SSS ID, PhilSys ID, or UMID)
• A selfie holding your ID
• Proof of address (utility bill or bank statement dated within the last 3 months)

KYC verification is typically completed within 24–48 hours. You will not be able to make withdrawals until your account is fully verified.

No worries — it happens to everyone. Go to the 774pud Login page and click the "Forgot Password" link below the login form. Enter the email address associated with your account and we will send you a password reset link. Check your inbox (and your spam folder just in case). The reset link is valid for 30 minutes. Once you set a new password, make sure it is strong — use a mix of uppercase letters, lowercase letters, numbers, and symbols. Never share your password with anyone, including 774pud support staff.

No. 774pud strictly enforces a one account per player policy. Creating multiple accounts — whether using different email addresses, names, or payment methods — is a violation of our Terms and Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, please contact our support team immediately so we can resolve the issue. This policy exists to protect the integrity of our platform and ensure fair play for all Filipino members.

774pud supports a wide range of payment methods popular with Filipino players:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank
• Cards: Visa, Mastercard
• Over-the-counter: 7-Eleven

All transactions are processed in Philippine Peso (₱). GCash is the most popular option among our Filipino members due to its speed and convenience — deposits via GCash are typically credited to your 774pud wallet within minutes.

The minimum deposit at 774pud varies by payment method, but generally starts at ₱100 for most e-wallet options including GCash and PayMaya. Bank transfer minimums may be slightly higher depending on the bank. There is no maximum deposit limit for verified accounts, though very large deposits may require additional verification for security purposes. We recommend starting with a comfortable amount that fits your budget — responsible gaming starts with setting sensible limits from day one.

774pud processes withdrawal requests as quickly as possible. Here are the typical timeframes:

• GCash / PayMaya: Within 1–3 hours (often faster during business hours)
• BPI / BDO / Metrobank: 1–3 business days
• Visa / Mastercard: 3–5 business days

Please note that your account must be fully KYC-verified before any withdrawal can be processed. First-time withdrawals may take slightly longer as our team performs additional security checks. If your withdrawal has been pending for more than 5 business days, please contact our support team.

774pud does not charge any fees on deposits. For withdrawals, most methods are also free. However, some banks or e-wallet providers may apply their own transaction fees on their end — these are outside 774pud's control. We recommend checking with your bank or e-wallet provider for their specific fee schedules. To avoid unnecessary delays, always ensure the payment account you withdraw to matches the name on your verified 774pud account.

The 774pud welcome bonus is automatically credited to your account after you complete registration and make your first qualifying deposit. Make sure your account is fully verified before depositing to ensure the bonus is applied correctly. The welcome bonus amount and any applicable wagering requirements are detailed on the promotions page of your account dashboard. Always read the bonus terms carefully — wagering requirements must be met before bonus funds can be converted to withdrawable cash.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before you can withdraw it as real cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Different games may contribute differently toward wagering — slots typically contribute 100%, while table games may contribute less. Check the specific terms of each 774pud promotion for full details.

774pud offers a comprehensive game library designed for Filipino players:

• Slots: Hundreds of slot titles from top providers with various themes and jackpot sizes
• Live Casino: Real-time games with live dealers including baccarat, roulette, and blackjack
• Sports Betting: PBA, NBA, UFC, boxing, and international football
• Bingo: Classic and modern bingo variants popular with Filipino players
• Fishing Games: Fishing Disco and other arcade-style fishing titles
• Vivo Live: Premium live dealer games via the Vivo Gaming platform

New games are added regularly, so check back often for the latest additions to the 774pud library.

Yes — 774pud is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser, with no app download required. Simply visit 774pud on your phone's browser and log in to access the full game library. The mobile experience is designed to be fast and responsive, whether you are playing on a budget Android phone in Cebu or the latest iPhone in Makati. For the best experience, use a stable internet connection — either WiFi or a strong mobile data signal.

774pud provides a full suite of responsible gaming tools available free of charge to all players:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits: Automatically pause your session when you reach a set loss threshold
• Session Time Reminders: Get notified when you have been playing for a set duration
• Cooling-Off Period: Take a break of 24 hours, 7 days, or 30 days
• Self-Exclusion: Suspend your account for 6 months, 1 year, 3 years, or permanently
• Reality Check: Regular session summaries showing time played and net result

All tools can be activated from your account settings. For more details, visit our Responsible Gaming page.

To activate self-exclusion, log in to your 774pud account and navigate to the Responsible Gaming section in your account settings. Select your preferred exclusion period — 6 months, 1 year, 3 years, or permanent. Once confirmed, your account will be suspended immediately and all promotional communications will stop. During self-exclusion, you will not be able to log in or place bets. If you need immediate assistance activating self-exclusion, contact our 24/7 support team at [email protected] and we will process it for you right away. Self-exclusion is a serious tool — please use it if you feel your gambling is becoming a problem.

The minimum age to register and play at 774pud is 21 years old, in accordance with Philippine gaming regulations. Age verification is mandatory for all accounts. If we discover that a player is under 21, their account will be immediately suspended, all winnings will be forfeited, and any deposits will be refunded. We take underage gambling very seriously. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms.

774pud uses industry-standard security measures to protect your data:

• SSL Encryption: All data transmitted between your device and 774pud is encrypted using 256-bit SSL technology
• Secure Payment Processing: Financial transactions are handled through certified payment gateways
• Two-Factor Authentication (2FA): Enable 2FA in your account settings for an extra layer of login security
• Data Privacy: Your personal information is handled in accordance with our Privacy Policy and applicable Philippine data protection laws

We will never ask for your password via email, chat, or phone. If you receive any suspicious communication claiming to be from 774pud, do not respond and contact our support team immediately.

If you suspect your 774pud account has been accessed without your permission, act immediately:

• Change your password right away from the account settings page
• Enable Two-Factor Authentication if you have not already done so
• Contact 774pud support at [email protected] to report the incident
• Review your recent transaction history for any unauthorized activity

Our security team will investigate and, if necessary, temporarily freeze your account to prevent further unauthorized access while the issue is resolved.